Your customer portal.
Use your activated end-user account in the NinjaOne portal to create a support ticket and check the progress of your enquiries.
Open customer portalOpens NinjaOne in a new tab. Sign-in required.TRUEWORX / SupportGet support.
Get support.
A clear way forward.
Support for your technology: follow existing enquiries, create a new ticket or discuss a project with us.
Let’s talk.
For a first enquiry or to arrange access, email us with the property involved, your contact details and a short description.
Email TrueworxGeneral enquiries: info@trueworx.atHELP US UNDERSTAND THE ISSUE
A useful ticket saves follow-up questions.
- Which property, device or system is affected?
- What exactly happens, and what should happen instead?
- When did the issue start? Was anything changed beforehand?
- How much does the issue affect normal use?
- Is there an error message or a helpful screenshot?
Please do not send passwords, access codes or unnecessary personal information.
Submitting a ticket does not guarantee a particular response time or 24-hour availability. Your service agreement applies. This portal is not an emergency service.
I cannot sign in. What should I do?
Check that you have accepted the invitation to your end-user account. Use the password-reset option on the NinjaOne sign-in page to start account recovery. For activation or unresolved access issues, email info@trueworx.at.
Can I create a ticket without a customer account?
The linked portal requires an activated account with ticketing permission. If you do not have access, please email us first.
Can I see every ticket for my company?
That depends on your assigned permissions. Access should normally be limited to the enquiries intended for you. Any wider visibility is agreed with the organisation responsible.